VedaVaya is an Ayurvedic skincare, haircare and daily wellness brand operated by Oodhub International Ventures Limited in Mauritius.
We bring time-honoured botanical knowledge into clear, approachable rituals designed for modern life.
VEDAVAYA SUPPORT
How can we help?
Find answers to common questions about VedaVaya, our products and your shopping experience.
Frequently asked questions
About VedaVaya
VedaVaya combines Ayurvedic inspiration with thoughtful product information, practical routines and a customer experience designed to make everyday wellness easier to understand.
VedaVaya is committed to responsible product development and does not support unnecessary animal testing. Product-specific information is displayed on the relevant product page.
Manufacturing and origin information can vary by product. Please check the product page and packaging for the exact country of manufacture and responsible business details.
Suitability depends on the individual product and your personal skin needs. Review the ingredients and usage guidance, and patch test a new topical product before regular use.
Products & Ingredients
Use the category, concern and ingredient information on each product page to compare suitable options. Our care team can also help you choose a practical routine.
The product page contains key ingredient information. The complete and most current ingredient list is printed on the product packaging.
VedaVaya products are inspired by Ayurvedic botanicals and formulated for their intended use. Please review each product page and label for its exact formulation and claims.
Yes. Apply a small amount to a limited area and wait before broader use, especially if your skin is sensitive or you have known allergies.
Wellness & Safety
No. Product and journal information is educational and is not a substitute for medical advice, diagnosis or treatment from a qualified professional.
Please share the complete ingredient list with your doctor or qualified healthcare professional before using a new product during pregnancy or breastfeeding.
Stop using the product, rinse the affected area if appropriate and seek professional advice if irritation persists or is severe.
Only use a product for the age group stated on its packaging. For children, consult a qualified healthcare professional when unsure.
Orders
Add your selected products to the cart, review quantities and delivery details, then continue through the secure checkout.
After a successful checkout, you will see an order confirmation and receive confirmation using the contact details provided at checkout.
Contact our care team as quickly as possible. Changes cannot be guaranteed once an order has entered processing or dispatch.
Use Track Your Order from the website header or footer and enter the requested order information.
Payments
Available methods may include MyT Money, MCB Juice, Visa, Mastercard, UPI and Google Pay. The methods available for your order appear at checkout.
Checkout is designed to use secure, encrypted payment processing. VedaVaya does not ask you to share card PINs or one-time passwords by email or chat.
Check the entered details, available balance and any bank authentication request. If the problem continues, try another available method or contact your provider.
Please keep the transaction reference and contact our care team. We will verify the order status and guide you on the next step.
Shipping & Delivery
VedaVaya serves eligible delivery locations across Mauritius. Address availability is confirmed during checkout.
The estimated delivery window depends on your address, order processing and courier conditions. The latest estimate is shown during checkout or in your order updates.
Shipping charges and any free-shipping eligibility are calculated from the cart value and delivery address, then shown before payment.
Contact us immediately after ordering. An address cannot be changed once the parcel has been processed or handed to the courier.
Returns & Refunds
Eligible unused products may be requested for return within 7 days of delivery, subject to the current return policy and hygiene restrictions.
Contact us promptly with your order number and clear photographs of the parcel and product so the team can review the issue.
Approved refunds are sent to the applicable original payment method. The time to appear can vary by bank or payment provider.
Opened, used, personalised or hygiene-sensitive products may not be eligible unless they arrived damaged, defective or incorrect.
Account & Privacy
Available checkout options are shown when you order. Creating an account makes it easier to manage orders, addresses, points and wishlist items.
Choose Forgot Password from the login screen and follow the secure reset instructions sent to your registered contact method.
Information is used to operate your account, process orders, provide support and improve the service in line with VedaVaya policies.
Contact care@vedavaya.com from your registered email address and clearly describe the change or privacy request.
Sustainability
Material and local recycling acceptance can vary. Check the symbols on each component and follow the guidance of your local recycling service.
We aim to improve product information, sourcing decisions, packaging choices and operational practices as the brand grows.
Claims are presented at product or company level only where relevant information supports them, rather than treating every product as identical.
Separate components where practical, rinse them if required and follow the current rules of your local waste and recycling service.
Customer Support
Email care@vedavaya.com or message the care team on WhatsApp at +230 1234 56789.
Include your order number, the contact details used at checkout and a clear description of the issue. Add photographs when reporting damage or an incorrect item.
Yes. Share your main concern, product preferences and any relevant sensitivities so the team can guide you through suitable options without providing medical advice.
The team responds as quickly as possible during normal support operations. Complex order or payment checks may require additional verification time.
VedaVaya is an Ayurvedic skincare, haircare and daily wellness brand operated by Oodhub International Ventures Limited in Mauritius.
We bring time-honoured botanical knowledge into clear, approachable rituals designed for modern life.
VedaVaya combines Ayurvedic inspiration with thoughtful product information, practical routines and a customer experience designed to make everyday wellness easier to understand.
VedaVaya is committed to responsible product development and does not support unnecessary animal testing. Product-specific information is displayed on the relevant product page.
Manufacturing and origin information can vary by product. Please check the product page and packaging for the exact country of manufacture and responsible business details.
Suitability depends on the individual product and your personal skin needs. Review the ingredients and usage guidance, and patch test a new topical product before regular use.
Use the category, concern and ingredient information on each product page to compare suitable options. Our care team can also help you choose a practical routine.
The product page contains key ingredient information. The complete and most current ingredient list is printed on the product packaging.
VedaVaya products are inspired by Ayurvedic botanicals and formulated for their intended use. Please review each product page and label for its exact formulation and claims.
Yes. Apply a small amount to a limited area and wait before broader use, especially if your skin is sensitive or you have known allergies.
No. Product and journal information is educational and is not a substitute for medical advice, diagnosis or treatment from a qualified professional.
Please share the complete ingredient list with your doctor or qualified healthcare professional before using a new product during pregnancy or breastfeeding.
Stop using the product, rinse the affected area if appropriate and seek professional advice if irritation persists or is severe.
Only use a product for the age group stated on its packaging. For children, consult a qualified healthcare professional when unsure.
Add your selected products to the cart, review quantities and delivery details, then continue through the secure checkout.
After a successful checkout, you will see an order confirmation and receive confirmation using the contact details provided at checkout.
Contact our care team as quickly as possible. Changes cannot be guaranteed once an order has entered processing or dispatch.
Use Track Your Order from the website header or footer and enter the requested order information.
Available methods may include MyT Money, MCB Juice, Visa, Mastercard, UPI and Google Pay. The methods available for your order appear at checkout.
Checkout is designed to use secure, encrypted payment processing. VedaVaya does not ask you to share card PINs or one-time passwords by email or chat.
Check the entered details, available balance and any bank authentication request. If the problem continues, try another available method or contact your provider.
Please keep the transaction reference and contact our care team. We will verify the order status and guide you on the next step.
VedaVaya serves eligible delivery locations across Mauritius. Address availability is confirmed during checkout.
The estimated delivery window depends on your address, order processing and courier conditions. The latest estimate is shown during checkout or in your order updates.
Shipping charges and any free-shipping eligibility are calculated from the cart value and delivery address, then shown before payment.
Contact us immediately after ordering. An address cannot be changed once the parcel has been processed or handed to the courier.
Eligible unused products may be requested for return within 7 days of delivery, subject to the current return policy and hygiene restrictions.
Contact us promptly with your order number and clear photographs of the parcel and product so the team can review the issue.
Approved refunds are sent to the applicable original payment method. The time to appear can vary by bank or payment provider.
Opened, used, personalised or hygiene-sensitive products may not be eligible unless they arrived damaged, defective or incorrect.
Available checkout options are shown when you order. Creating an account makes it easier to manage orders, addresses, points and wishlist items.
Choose Forgot Password from the login screen and follow the secure reset instructions sent to your registered contact method.
Information is used to operate your account, process orders, provide support and improve the service in line with VedaVaya policies.
Contact care@vedavaya.com from your registered email address and clearly describe the change or privacy request.
Cookies support essential functions such as sessions, cart activity and preferences, and may also help measure and improve website performance.
You can manage cookies through your browser settings. Disabling essential cookies may affect login, cart or checkout functionality.
Refresh the page, check your connection and try an updated browser. If the issue remains, contact support with a screenshot and the page URL.
Use the website selectors to choose an available language and display currency. The final checkout amount and available payment methods are confirmed before payment.
Material and local recycling acceptance can vary. Check the symbols on each component and follow the guidance of your local recycling service.
We aim to improve product information, sourcing decisions, packaging choices and operational practices as the brand grows.
Claims are presented at product or company level only where relevant information supports them, rather than treating every product as identical.
Separate components where practical, rinse them if required and follow the current rules of your local waste and recycling service.
Email care@vedavaya.com or message the care team on WhatsApp at +230 1234 56789.
Include your order number, the contact details used at checkout and a clear description of the issue. Add photographs when reporting damage or an incorrect item.
Yes. Share your main concern, product preferences and any relevant sensitivities so the team can guide you through suitable options without providing medical advice.
The team responds as quickly as possible during normal support operations. Complex order or payment checks may require additional verification time.
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Our customer care team will be happy to help with your order, product or account.
Contact VedaVaya